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Returns and Exchanges

Return Policy

We accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 14 days of receiving your item. Your item must then be returned to us within 14 days after you request a return. In case of a faulty item on delivery, we will refund the price you purchased your item, plus the money spent for the transportation cost.

Please note, items purchased at a 20% or more discount are considered Final Sale and cannot be returned for a refund, only for an exchange.

All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.

In order to return your goods, please contact at info@parkhouse.gr or call us at +30 210 6855398, so we can provide further instructions.

Refunds

If your order was placed in Greece, all sales taxes will be refunded. Please be aware that original shipping costs, shipping, customs duties and sales taxes, for International orders are non-refundable through Park House.

Park House reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.

Please note, items purchased at a 20% or more discount are considered Final Sale and cannot be returned for a refund, only for an exchange.

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Park House will seek to recover from the customer all costs or any fees incurred by Park House. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.

Please allow up to 7 business days once we receive your product in order to process your return, plus allow for a further 7 days for banks to clear funds on your account.

If you have any questions please do not hesitate to contact us to the following email address: info@parkhouse.gr or call us +30 210 685 5398.

Exchanges

If you want to exchange a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return. We recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.

Please note, items purchased at a 20% or more discount are considered Final Sale and cannot be returned for a refund, only for an exchange.

Shipping and customs charges for returning the product will not be covered by Park House.

If you have any questions please do not hesitate to contact us to the following email address: info@parkhouse.gr or call us at +30 210 6855398.

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